Privacy Policy

1. Introduction

Finax Investment Services ("we," "us," or "our") provides an institutional-grade analytics platform for professional traders and B2B investors. We are committed to handling information responsibly and transparently. This Privacy Policy describes the categories of information we may collect, how that information may be used, the choices available to you, and the measures we take to safeguard it.

By accessing or using our website or platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you should not use our services.

2. Information We Collect

We may collect the following general categories of information when you interact with our website or platform:

• Contact and Account Information: such as your name, business email address, company name, and job title when you submit an inquiry, request technical specifications, or register for access.
• Usage and Technical Data: such as IP address, browser type, device information, referring URLs, and pages viewed, collected automatically through standard web logging and analytics tools.
• Communications: records of correspondence between you and Finax Investment Services, including support requests and feedback.
• Cookies and Similar Technologies: information collected through cookies or similar tracking technologies used to operate and improve the website (see Section 6).

We do not knowingly collect sensitive personal data, and our platform is intended for use by professional and institutional entities rather than individual consumers.

3. How We Use Information

Information collected may be used to:

• Operate, maintain, and improve our website and analytics platform;
• Respond to inquiries, including requests for technical specifications or demonstrations;
• Communicate with you regarding your account, service updates, or administrative matters;
• Monitor and analyze usage trends to improve functionality and security;
• Detect, prevent, and address technical issues, fraud, or misuse of our services;
• Comply with applicable legal obligations.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we generally rely on one or more of the following: performance of a contract or anticipated contract with you, our legitimate business interests in operating and securing our platform, your consent where specifically obtained, and compliance with legal obligations. The specific basis relied upon will depend on the context of the processing activity.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Service Providers: third parties that provide hosting, analytics, communication, or infrastructure services on our behalf, subject to appropriate confidentiality obligations;
• Professional Advisors: such as legal, accounting, or auditing professionals where necessary;
• Legal and Regulatory Authorities: where required to comply with applicable law, legal process, or governmental request;
• Business Transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to standard confidentiality arrangements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enable core functionality, remember preferences, and understand how visitors interact with our pages. You can typically control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features of our website.

7. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of any ongoing relationship, legal or regulatory requirements, and the need to resolve disputes or enforce agreements.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on how our services are accessed and used, information may be transferred to, stored in, or processed in jurisdictions other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to access, correct, delete, or restrict the use of your data, as well as the right to object to certain processing activities or request data portability. To exercise any such rights, please contact us using the details provided on our website. We will respond to legitimate requests within a reasonable timeframe, subject to applicable legal requirements.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites, and we encourage you to review the privacy policies of any third-party services you visit.

12. Children's Privacy

Our website and platform are intended for use by professional and institutional users and are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page, and the "Effective Date" or version noted at the top of this policy will be revised accordingly. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out through the contact channels listed on our website. We will make reasonable efforts to address inquiries related to this policy in a timely manner.